1. Home
  2.  > 
  3. Troubleshooting
  4.  > 
  5. How can I return a faulty item?

How can I return a faulty item?

Before returning goods, please contact us first to discuss the issues you are having.

Please email our Customer Service Department at: [email protected], or call our toll free number: 1-888-582-5438, we will offer you a return code (e.g. RETURN10208) and our return address, along with additional important instructions. We will cover the return shipping cost for any faulty item.

TIP: Please do not send faulty goods back without discussing with us. It is very hard for us to handle a package without any necessary order information.