Before returning items to us, please contact us in order to obtain a Return Authorization Code. You can also call our toll free number, where one of our customer representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Returning for replacement and refund
All returns must be sent within 10 days of the shipment being delivered. We only accept dresses in their original condition - unworn, unwashed, unaltered, and undamaged - and must have the tags intact and still attached. Please provide a detailed explanation in the return package.
1. Quality Issues:
(1). If our staff finds that the merchandise is defective as described, you will receive a refund for the purchase price plus shipping fees.
(2). If we find that the merchandise is not defective in any way or has been misused, then the merchandise will be shipped back to you with no refund.
2. Size Errors:
Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.
(1). All dresses are made or come with margins for altering and tailoring if desired. If the dress size did not arrive in the specification as one ordered, customer can choose to make the alteration at a local tailor, in which case we will reimburse the alteration costs as long as the costs does not exceed the original price of the dress by 50%. If the alteration costs exceed the original price of the dress by 50%, we will reimburse only up to the amount equal to 50% of the dress's original cost.
(2). If the dress size did not arrive in the specification as one ordered, we provide an alteration service for our customers for free, who can send back the dress to us and get the dress altered within 5 working days. In this case, we are responsible for all shipping costs.
(3). Customers can also return a dress if it was not tailored according to the measurements customer provided, and will receive a refund for the purchase price plus shipping .
However, any errors regarding size/color that were made during purchasing of our products will not be eligible for full refunds. In this case, we can provide a size alteration service to our customers for free, with customers only paying for the shipping fee. A dress alteration is normally done in 5 working days.
4. Customer does not like the dress:
Customer can also return the dress if she does not like the dress for any reason, if the dress was ordered with stardard size. In this case, customer has to send the dress back and we will make refund as soon as the dress is received. There will be a 20% of the original price for restocking fee and the shipping cost is not refundable. If the dress is ordered with custom measurements, the dress cannot be returned for refund, however, we can still provide free alteration/replacement services for such orders.
Cancelling Orders (Before delivery)
1. All dress orders canceled within 72 hours of purchase will be eligible for a full refund.
2. All dress orders canceled after 72 hours will be eligible for a 30% partial refund.
If for any reason, your order was not shipped within the time stated and arrives late, but not by more than 10 days, you will be eligible for a complete refund plus shipping if the dress is returned. If the product is overdue by more than 10 days, customers are eligible for a full refund.
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