If you have placed an order and you have completed your payment, and you want to CANCEL, please contact us as soon as possible.
If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold until you have made your decision. This will put your order on hold so you still have a chance to make changes.
If the goods have already been delivered we cannot cancel or change the order.
If you want to cancel an order because you are ADDING further products, you do not have to cancel the previous items. Just make a new order and complete the payment and be sure to contact us as soon as possible, we will combine the orders and reimburse the repeated shipping fee.
All dresses ordered from us can be cancelled within 48 hours free of charge, no questions asked. However, because your dress is a one-off tailor made for your special day, orders cancelled after 48 hours are subject to a handling fee equalling 40% of the item price. We thank you in advance for your understanding.
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